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Due to hygiene issues there are no returns/exchanges. Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering. While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
We'll then email you a link directly to your registered email address to reset your password. When we receive the returned package, the item will be inspected to ensure it is in the original condition and has the issues stated in the return request. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order.
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All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.
The item you've selected was not added to your cart. Send me exclusive offers, unique gift ideas, and personalized tips for shopping and selling on Etsy. We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well.
J Jill Cornflake Freshwater Pearl and Bamboo Necklace, 36" long with 3" extender, black and silver tone, signed on hang tag
We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch to help you decide. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay. You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color.
All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.
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You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. They take anywhere from 2-10 business days to arrive. Select PayPal Credit at checkout to have the option to pay over time.
You will need to return unwanted items , and then place a new order for the replacement items. All new orders are subject to the current production period. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. Typically, orders of $35 USD or more qualify for free standard shipping from participating Etsy sellers. Will usually ship within 1 business day of receiving cleared payment. JJ's House will only issue one prepaid return label per order.
Black J Jill Dress
Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person. If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. If your measurements align with our size chart, I suggest you choose standard size. From handmade pieces to vintage treasures ready to be loved again, Etsy is the global marketplace for unique and creative goods.
It’s also home to a whole host of one-of-a-kind items made with love and extraordinary care. While many of the items on Etsy are handmade, you’ll also find craft supplies, digital items, and more. If you've forgotten your password, please click this link to reset your password.
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